Frequently Asked Questions
Everything you need to know to Level Up your shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor your package's progress.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition. Please visit our Returns Portal to start a claim and receive a prepaid shipping label.
Which payment methods do you accept?
Level Up accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Affirm.
Do you ship internationally?
Yes, we currently ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How can I track my order status?
You can track your order by clicking the link in your confirmation email or by logging into your Level Up account and visiting the 'Order History' section.
Are the products on Level Up covered by a warranty?
Most electronics and premium goods come with a 1-year manufacturer's warranty. Specific warranty details can be found on the individual product pages under the 'Specifications' tab.